Back to the Genius Bar once again
Well my two sticks of new RAM arrived today and I've spent the past hour trying to get the MacBook Pro to work. I now believe that the top slot, not the RAM but the slot itself, has been flaky. I believe that because after swapping the RAM for the new RAM the MBP will not boot anymore. I swapped RAM and tested many different configurations and came to the realization that if I have any RAM in the top slot, old or new, the MBP will not boot. I can put any of the four RAM sticks in the bottom slot alone and the device will boot and run happily so my conclusion is the top slot itself is now totally dead. It's off to the Genius Bar once again later to see about getting the slot fixed. Geez I'm tired of this.
UPDATE: Since they didn't have an appointment slot farther away from rush hour than they did I have scheduled my appointment for tomorrow morning. Meanwhile I am running the MBP on the new 2 GB RAM stick in the good slot and I'll see how it does between now and then.
But I thought Apple's stuff "just works"?!?!?!
Bwuhahahahaha!
Woadan
Posted by: Woadan | May 20, 2008 at 01:33 PM
Yeah, I would have assumed that you would have taken advantage of the opportunity to include a number of snide jabs at Apple in this post the way you do to Microsoft whenever you run into trouble with Vista. Still I suppose part of the Apple experience is to happily accept things like your laptop's failure to boot or accept RAM.
Have fun at the Genius Bar James - I wish I had a computer that made me need to book appointments and stand in queues all day :) I'll look forward to the glowing review of the brilliant service you received in a couple of days.
Posted by: Jake | May 20, 2008 at 02:32 PM
i guess one can say that a fancy title do not a genius make...
Posted by: turn.self.off | May 20, 2008 at 02:41 PM
James,
I hope that now you will finally get a new system board and put this behind you.
I don't know exactly how things work in Apple-land, but maybe in the future an Apple Authorized Service Provider would better serve you. When I have problems with my notebooks, I go straight to a service provider and don't bother with tech support. When I speak with technicians in person, they don't follow scripts or make me jump through hoops. They recognize when I have done troubleshooting and take my diagnoses seriously. I get my problems resolved quickly.
From your posts, the Genius Bar seems like it is face-to-face tech support more suited for people without much technical knowledge or experience. While they may listen to you, it seems like they still follow routine, script-like procedures.
I may be wrong in my assessment of the Genius Bar, but still recommend considering the AASPs. In any case, I hope your notebook is fixed soon.
Best of luck!
Posted by: John | May 20, 2008 at 02:58 PM
That 2710p just looks better and better
Posted by: Philip Ferris | May 20, 2008 at 05:22 PM
It's always funny when I post something about the Mac that some find it unfair for some reason. Macs have problems like Windows machines. But when Macs are working fine they are less frustrating than Windows is on a continual basis. That's just a fact based on my own experience.
I guess if I ranted and raved about Apple then everyone would be happy.
Posted by: James Kendrick | May 20, 2008 at 05:23 PM
>>>But I thought Apple's stuff "just works"?!?!?!
They do. Just not for Tech Fiends who torment Mike Cane.
Let's see, Kevin's should be going in 3 ... 2 ... 1 ...
Heh-heh.
Posted by: Mike Cane | May 20, 2008 at 08:52 PM